LEGAL REFERENCE

Your data. Your control. Our commitment.

We handle your account details, payment history and personal information with the same care you'd expect from a platform built for Indonesia. This policy shows exactly how.

Data SecurityPayment PrivacyYour RightsTransparencyIndonesia-Compliant
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rajapanen Your data. Your control. Our commitment.

What we collect and why

When you open an account with rajapanen, we collect your name, email, phone number and payment details to verify your identity and process transactions. We also track your gameplay activity, account balance and withdrawal history to keep your account secure and comply with local regulations in supported regions. Your data stays encrypted and is never sold to third parties. We use cookies

to remember your preferences and keep you logged in across sessions. If you connect via DANA, OVO, GoPay or QRIS, those providers share minimal data with us—just enough to confirm your payment went through.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions about your privacy

Team online

Email Support

Reach our privacy team at [email protected] with any concerns about how we handle your data or requests to review your account information.

Account Settings

Log in and visit your profile to download your data, update your contact details or request deletion of non-essential information tied to your account.

Legal Requests

If you need to file a formal data request or privacy complaint, contact our legal team at [email protected] with your account ID and specific concern.

EDITORIAL CLARITY

Why you can trust our privacy practices

Encryption Standard

All payment and personal data travels through 256-bit SSL encryption, the same standard used by banks and payment processors across...

No Third-Party Sales

We never sell your email, phone number or gameplay history to marketers, data brokers or advertisers. Your information stays within...

Regular Audits

Our security team runs quarterly penetration tests and compliance reviews to ensure your data stays protected against emerging threats.

Payment Partner Vetting

DANA, OVO, GoPay and QRIS providers we work with meet Indonesian financial data standards and undergo annual security certification.

Transparent Logging

We keep detailed logs of who accesses your account and when. You can review login history anytime from your account...

Incident Response

If a breach occurs, we notify affected users within 24 hours and provide guidance on securing your account and payment...

How our policy compares

Data RetentionWe keep your account data for as long as you're active, plus 12 months after closure for regulatory compliance. Deleted data is purged within 30 days.
Cookie PolicyWe use essential cookies for login and security, plus optional analytics cookies if you consent. You can disable non-essential cookies anytime in settings.
Third-Party IntegrationsOur sportsbook and slot lobbies pull live odds and game feeds from licensed providers. Those partners have separate privacy policies we link to in-app.
Jurisdiction & LawThis policy follows Indonesian data protection standards and local gaming regulations for supported regions. Disputes are resolved under Indonesian law.
Children & Minorsrajapanen is for users 18 and older only. We do not knowingly collect data from anyone under 18. Accounts created by minors are immediately suspended.
International AccessIf you access rajapanen from outside Indonesia, your data may be processed differently based on local laws in your region. Check local regulations first.
Policy UpdatesWe update this policy when regulations change or we add new features. We'll email you 30 days before major changes take effect.
SERVICE CONTEXT

What shapes our privacy approach

Account Verification We verify your identity once at signup using your phone...
Minimal Data Collection We ask only for what we need: name, email, phone...
Payment Isolation Your DANA, OVO, GoPay and QRIS details never touch our...
Session Control You can log out from all devices at once, set...
Data Portability Request a copy of your account data—gameplay history, deposits, withdrawals...
Transparent Consent We ask permission before using cookies, analytics or marketing emails...

Privacy questions answered

Payment details are handled directly by DANA, OVO, GoPay and QRIS—we never see your full card or wallet credentials. We receive only a confirmation token after each transaction, which we encrypt and store separately from your account profile.

Yes. Request account deletion from your settings, and we'll remove your profile, gameplay history and personal details within 30 days. We retain transaction records for 12 months for tax and regulatory compliance, then purge them completely.

No. We keep your personal data separate from game providers. They see only anonymized gameplay signals (like 'a player won on this game') to calculate payouts. Your name, email and payment history stay private within rajapanen.

We notify you within 24 hours with details of what was accessed and steps to secure your account. We also provide free credit monitoring for 12 months and cover any fraudulent charges on your linked payment methods.

We keep your account data for 12 months after closure to comply with Indonesian tax and gaming regulations. After that, all personal information is permanently deleted. Transaction records stay for 7 years as required by law.

Absolutely. Unsubscribe from marketing emails anytime via the link in any message, or disable notifications in your account settings. You'll still receive essential account alerts like login confirmations and withdrawal updates.

Your data is encrypted the same way regardless of location. However, local laws in your country may apply. We recommend checking your region's data protection rules before accessing rajapanen from abroad.